As the number of processes a business has to handle grows, it’s crucial to create workflow processes to streamline these processes. A well-designed workflow improves accountability and communication, reduces redundancies, and increases efficiency. It also helps organizations identify opportunities to automatize tasksincreasing productivity while saving on labor costs.
The first step in developing the workflow is collecting unstructured data about the current process. This includes information about the places handoffs occur, the sequence of events, timelines and resources, and also metrics. It’s also beneficial to bring together subject matter experts, or SMEs, who will provide more insight into the current process and point out any problems.
The next step is to create a workflow structure. A workflow is a set of actions, tasks, and responsibilities that regulate the flow of work throughout an organization. Workflows help teams communicate and collaborate, eliminating the possibility of miscommunication and providing a clear source of truth for all work.
In this phase, it’s also important to identify a project manager and a team leader to oversee the workflow. The person in charge is responsible for taking care of the project’s implementation and making sure the required work is completed on time. They will also be the first point for any queries or feedback about the project. They will make sure that the proper team members are assigned to specific tasks and are able to complete the tasks within the timeframe set.